Member Manual - Your guide to using GoGet

Our Member Manual describes your rights and responsibilities and how the service works. The arrangements described may change as we improve and develop the service. We will keep you informed…

38 articles in this collection
Written by GoGet

Booking a car

Making a booking

The bare basics of making a booking

Written by GoGet
Updated today

Using the booking system

A guide to how our booking system works

Written by GoGet
Updated today

Booking from another location

Learn how to save favourite locations to find a car at home or work

Written by GoGet
Updated today

Lost smartcard

How to get a new smartcard and get back in your GoGet

Written by GoGet
Updated today

Finding a Special Car

How to use a filter to find the right car for your trip

Written by GoGet
Updated today

Definitions

Our Glossary of Terms

Written by GoGet
Updated today

Driving with GoGet

Basic GoGet Rules

How to use GoGet

Written by GoGet
Updated today

I have a learners driver’s license. Can I still join?

All about the GoGet Learner Program

Written by GoGet
Updated today

I have a foreign driver’s license. Can I still join?

Yes, GoGet accepts international driving licences

Written by GoGet
Updated today

How do I access and start the car?

How to use your smartcard during your GoGet trip

Written by GoGet
Updated today

Not returning vehicle to its home "pod"

All GoGet bookings are return trips

Written by GoGet
Updated today

Animals in cars

Pets are allowed in Pet Friendly vehicles

Written by GoGet
Updated today

The car key

Car keys stay in the car, Smartcard stays with you

Written by GoGet
Updated today

Taking a car without a booking

Penalties for using a car with no booking

Written by GoGet
Updated today

Smoking in cars

Strictly no smoking in our cars

Written by GoGet
Updated today

Extending a booking

All about extending bookings

Written by GoGet
Updated today

Returning the car late

What to do when you can't make it back to the pod in time

Written by GoGet
Updated today

Your smartcard

What it is, and how to get a new one

Written by GoGet
Updated today

Returning your car

Our expectations for you at the end of each GoGet booking.

Written by GoGet
Updated today

Change or cancel a booking

When you can change or cancel bookings

Written by GoGet
Updated today

Refuelling

The official guide to refuelling

Written by GoGet
Updated today

What to do when the car isn’t in the pod

Locating your vehicle or booking a replacement

Written by GoGet
Updated today

Car issues

Accidents and Damage

What to do if damage or an accident occurs during the booking

Written by GoGet
Updated today

Flat batteries

What to do if your vehicle's battery is flat

Written by GoGet
Updated today

Cleanliness

Standards of cleanliness in GoGet vehicles

Written by GoGet
Updated today

Roadworthiness

Written by GoGet
Updated today

Tyres

Written by GoGet
Updated today

Locating your car

Written by GoGet
Updated today

What to do if you can’t get into the car

Written by GoGet
Updated today

Fees & charges

Automatic Renewal

Our membership fees automatically renew

Written by GoGet
Updated today

Call out charges

Written by GoGet
Updated today

Damage cover

How Damage Cover and insurance works

Written by GoGet
Updated today

Investigation fee

Written by GoGet
Updated today

How do tolls work?

Find out how toll-roads and toll-tags work with GoGet

Written by GoGet
Updated today

Refunds

How refunds work

Written by GoGet
Updated today

Rates & Pricing

Learn about the differences between our hourly and daily rates

Written by GoGet
Updated today

Removing the 12-6am free period.

Written by GoGet
Updated today

Schedule of Fees

Written by GoGet
Updated today