GoGet

Your smartcard locks and unlocks the vehicle during your booking and stays on you. The car key starts the vehicle, and stays in the vehicle.

#1 Smartcard Locks and Unlocks

Check the vehicle and co-pilot’s damage log for existing damage and use the app to report any new damage at the start of your booking.

#2 Check for damage

Leave it as you would like to find it. Take all of your rubbish and belongings with you, if you make a mess clean it up.

#6 Keep it clean

Make sure to return the vehicle back to its pod, on time. Remember to lock the vehicle with your smartcard before your booking ends.

#5 Return vehicle

Only access the vehicle during your booking time, if you want to pick the car up early or are running late, modify or extend your booking.

#4 Keep within your booking time

GoGet pays for fuel. If fuel drops to a 1/4 tank, fill the entire tank and use the GoGet fuel card to pay, otherwise fines may apply.

#3 Refill at 1/4 tank

Our Member Manual describes your rights and responsibilities and how the service works. The arrangements described may change as we improve and develop the service. We will keep you informed of any changes.

Member Manual - Your guide to using GoGet

Making a booking

Using the booking system

Learn how to save favourite locations to find a car at home or work

Booking from another location

How to get a new smartcard and get back in your GoGet

I lost my smartcard

How to use a filter to find the right car for your trip

Finding a Special Car

Definitions

Booking a car

How to use GoGet. Because GoGet is all about sharing cars, there are a few basic rules that members need to follow.

Basic GoGet Rules

I have a learners driver’s license. Can I still join?

Yes, GoGet accepts international driving licences

I have a foreign driver’s license. Can I still join?

How to use your smartcard during your GoGet trip

How do I access and start the car?

Not returning vehicle to its home "pod"

Assistance Animals are allowed in any of our vehicles and Pets are allowed only in Pet Friendly vehicles

Animals in cars

Car keys stay in the car, Smartcard stays with you

The car key

Penalties for using a car with no booking

Do I need to book in advance?

Smoking in cars

Extending a booking

What to do when you can't make it back to the pod in time

Returning the car late

Your smartcard

Our expectations for you at the end of each GoGet booking.

Returning your car

Change or cancel a booking

Refuelling

Locating your vehicle or booking a replacement

What to do when the car isn’t in the pod

Where can I use GoGet cars?

Driving with GoGet

What to do if damage or an accident occurs during the booking

Accidents and Damage

What to do if your vehicle's battery is flat

Flat batteries

Standards of cleanliness in GoGet vehicles

Cleanliness

Roadworthiness

Tyres

Locating your car

What to do if you can’t get into the car

Car issues

Automatic Renewal

Call out charges

Damage cover

Investigation fee

Find out how toll-roads and toll-tags work with GoGet

How do tolls work?

Refunds

Learn about the differences between our hourly and daily rates

Rates & Pricing

Removing the 12-6am free period.

Schedule of Fees

Fees & charges

Join GoGet

Booking Calendar

View My Bookings

Login

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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