Updates to our Privacy Policy

We're getting ready to trial Phone Unlock in Brisbane, a new way to lock and unlock a GoGet with your phone. We've updated our Privacy Policy to explain the information Phone Unlock uses, and made the whole policy clearer while we were at it. The updated policy applies from the 5th of November, and you don't need to do anything.

This article summarises the main changes in plain language. The full Privacy Policy can be found here: https://www.goget.com.au/privacy-policy

Phone Unlock (trialling soon in Brisbane)

When Phone Unlock is available and you use it, or our app, to access a car, we'll collect:

• your digital key details
• the Bluetooth connection between your phone and the car
• your lock and unlock actions
• basic device information, such as your operating system version and whether your phone's security has been modified (e.g. rooted or jailbroken)

Lock and unlock actions are linked to the driver who made them, including when more than one driver is on a booking. We use this to give you access, keep cars secure and look into any issues.

Identity checks and account security

• Identity verification: we work with a trusted identity verification provider to confirm members are who they say they are. We may ask you for more information to verify your identity when we need to.
• Automated fraud and risk checks: we use automated systems, some run by trusted providers overseas, to help spot fraud and misuse. They look at account, device, payment and booking information. These checks can lead to a sign-up or transaction being declined, or an account being restricted.
• Your right to a review: if an automated decision affects you, contact our Privacy Officer.

Other Updates

1. Vehicle location: our cars report their location and status on a regular schedule, including when they're parked and between bookings. This helps us keep the fleet safe, maintained and available.
2. Photos you send us: damage, parking, fuel receipt and condition photos may show number plates, locations or other people.
3. Calls and chats: we may record calls and keep chat and support conversations, including with automated assistants.
4. Website testing: we use tools such as Visual Website Optimizer (VWO) to test and improve our website.
5. How long we keep information: we keep information only as long as we need it, and we set specific retention periods for location and access data.

Questions?

For questions about your privacy, or to access or correct your information, email our Privacy Officer at privacy@goget.com.au.