Your phone is your key

Lock and unlock GoGet cars from the app. No Smartcard needed. 

Brisbane gets it first, from 11 November 2026. Melbourne and Sydney are next, and we’ll give you a heads-up before anything changes in your city.

Good news: your Smartcard is getting a well-earned rest. With Phone Unlock, you lock and unlock GoGet cars straight from the app. One less card to carry, and one less thing to leave on the kitchen bench.

Here’s everything you need to know.

What’s changing

No guessing at the kerb, either. Your booking shows a Phone Unlock or Smartcard banner, so you’ll know how a car opens before you even leave home.

One thing to remember: once a car switches to Phone Unlock, Smartcards won’t work on it any more. Your phone does all the work from there.

Why you’ll like it

• No card, ever. Nothing to order, collect or carry. Your phone’s already in your pocket, so no rummaging at the kerb, and nothing left on the kitchen bench. 
• Sharing is simpler. Every driver on your account gets their own access, from their own phone. 
• Keeps going when your signal doesn’t. Once you’ve activated Phone Unlock, Lock and Unlock still work if your signal drops mid-trip. Perfect for car parks and country drives.
• It’s all in one spot. Book, unlock, lock and extend, all in the same app.

Good to know

A few things work a little differently. Here’s how to keep every trip running smoothly.

• Bring your phone, charged. Your phone is your key now, so give it a top-up before you head out. You’ll need a phone that can run the GoGet app.
• Make sure you can log in. There’s no card to fall back on, so it’s worth checking your login works before your booking day.
• Activate while you’ve got signal. Activating needs a connection. Heading to an underground car park? Tap Activate Phone Unlock before you go down.
• Extra drivers share access. Everyone on your account can see the booking, lock and unlock, and add more time, each from their own phone and login, and each activates Phone Unlock on their own device.
• Sharing works within your account. Everyone on your account can use the booking. A friend on a different GoGet account can still share the driving. They just won’t see Lock and Unlock in their app.
• If someone’s booked the car just before you. You can unlock from your start time, as soon as their booking ends. If they’re running a little late back, give it a moment. 
• Need more time? Tap Extend in the app before your booking ends.

How it works on a booking

1. Book as usual in the GoGet app.
2. Tap Activate Phone Unlock from 10 minutes before your booking starts.
3. Head to the car and tap Unlock. That’s it, you’re in.
4. Tap Lock whenever you step away during your trip.
5. Need more time? Tap Extend before your booking ends to add more time.
6. Return the car to its home pod, switch off the engine, and tap Lock.
7. Tap End Booking when you’re done. This clears the key from your phone, but it won’t end your booking early or cost you time. Changed your mind? Tap Resume Booking to get back in. 

Brisbane goes first

Brisbane, you’re up first! Phone Unlock arrives on 11 November 2026. Our team and a group of members have already put it through its paces, and now we can’t wait to see how it works on your everyday trips.

Heading to Melbourne or Sydney? Hang on to your Smartcard, as cars there still use it for now.

What we learn in Brisbane will shape Phone Unlock before it heads south. That’s where you come in.

Tell us what you think

You’re one of the very first to try Phone Unlock, so your thoughts really count. Loved it? Got stuck? Wondered “why does it do that?” We want to hear it all.

• Share feedback after your trip: [add the member feedback link or in-app survey]
• Need help during a trip? Call us on 1300 769 389, any time.

Thanks for helping us make Phone Unlock even better.