How do I know if a car uses Phone Unlock or a Smartcard?
How to tell if I can unlock and lock my GoGet using the app
Every car in your search results shows a badge under its name. Phone unlock means you unlock the car with the GoGet app. Card unlock means you need your Smartcard. Check the badge before you book, because you can't swap between the two once you're at the car.
The badge sits directly under the car's name. Phone Unlock cars have an orange Phone unlock badge; Smartcard cars have a grey Card unlock badge.
What each badge means for your trip
Phone unlock | Card unlock | |
Badge | Orange outline with a phone icon | Grey outline with a card icon |
What you need | The GoGet app on your phone, signed in, with Bluetooth on | Your GoGet Smartcard |
Getting into the car | Tap Activate Phone Unlock from 10 minutes before your booking starts, then tap Unlock | Hold your Smartcard to the reader on the windscreen |
Extra drivers | Each driver activates Phone Unlock on their own phone | Each driver uses their own Smartcard |
Can I use the other method? | No. A Smartcard won't open a Phone Unlock car | No. The app won't unlock a Smartcard car |
Check the access type before you book
- Search for a car by location, date and time.
- Find the badge under the car's name, next to the seat count.
- Confirm it matches what you have with you: your phone for Phone unlock, your Smartcard for Card unlock.
- Tap the car to book it.
- For a Phone unlock car, make sure the GoGet app is updated and you're signed in before you leave home.
Common Questions
Can I filter search results to show only Phone Unlock cars?
Yes, the filters will let you choose the Phone Unlock or Smart card Cars.
Does my phone need a signal to unlock?
You need a signal to activate Phone Unlock. Do this before you reach underground or low-signal pods. Once phone unlock has been activated, you will not need signal to lock or unlock your vehicle during your booking.
Who can I contact if I'm stuck at the car?
Call our Member Services team on 1300 769 389.