Invoices and Billing

American Express?

Does GoGet accept AMEX?

Early Pickup - Explained

I accessed my GoGet booking early and I've been charged

Enquire about a charge

What to do if you don't understand your GoGet charges

FAQ's about GoGet Billing

Answering all of your questions about how you'll be billed for GoGet trips

GoGet Pod Specials

How Pod Specials Work & How to find Pod Specials

How am I charged?

All you need to know about how and when your GoGet booking is charged

How do I change my level of Damage Cover?

You can update Damage Cover for yourself - or, if you’re the Account Holder, for all drivers on your account.

How do I change my payment details?

How to change your payment method or to add a new credit card

How does the Day Rate work?

The difference between a day rate and an hourly rate booking.

How to access your Invoices

How to find and download your GoGet invoice

How to dispute a fine

Disputing a fine you don't believe should apply

Location Surcharges in the City of Melbourne

Explaining how Location Surcharges work in the City of Melbourne

Location surcharges for certain areas

What is a location surcharge and why do some areas have an extra surcharge due to their premium location

Membership and Joining fees

What you need to know about Membership and Joining fees

The "My Bookings" page explained

All about viewing cost breakdowns for past, current and future bookings

What does SDRO mean?

When will my membership fees be charged?

When membership fees are charged to your account

Where can I find the Membership agreement?

The link to the GoGet membership agreement.

Your Transaction List

A detailed list of all payments, invoices and credits and how to download them.