Why won’t the car unlock?

Most unlock hiccups take less than a minute to sort out. Here's how to get on your way.

1. Open the app and find your car 

• Open the GoGet app, log in, Phone Unlock works in the app only, not on the website.
• Go to your current booking. You’ll see your car’s live location on the map, check its name and number plate match so you’re at the right one.

2. Get your phone ready

• Stand right next to the car.
• Turn Bluetooth on.
• Phone Unlock doesn’t work on the website, so make sure you’re in the app.

3. Activate Phone Unlock

• On current booking, tap Activate Phone Unlock. It's available from 10 minutes before your booking starts.
• You'll need mobile data or Wi-Fi for this step.
  Parked underground? Activate before you head down, or pop back up to activate, then return to the car.
• If someone has the car before you, Unlock switches on as soon as their booking ends.

Still not working? Give it a quick refresh

1. In your booking, tap I have an issue with my booking.
2. Tap Phone Unlock isn't working.
3. Tap Refresh Credentials.
4. Tap Unlock, and you're in.

Still not in? We’re here to help

Call us on 1300 769 389. We’re here 24/7 and we’ll get you moving.

💡 Waiting in the car with the engine off? For security, cars lock themselves after a while. Just tap Unlock and you’re good to go.