How do I lock and unlock a GoGet with my phone?

Tap Activate Phone Unlock in the GoGet app, then tap Unlock at the car. Your phone is your key!

Phone Unlock lets you lock and unlock GoGet cars straight from the GoGet app, so there's no Smartcard needed. It works in the app only (not on the website), and every driver uses their own phone and login.

Here's how:

1. Open your booking in the GoGet app.
2. Tap Activate Phone Unlock from 10 minutes before your booking starts. You'll need signal for this step.
3. Stand next to the car and tap Unlock.
4. Tap Lock whenever you leave the car.
5. Return the car to its home pod, switch off the engine, tap Lock, then tap End Booking.

Once you've activated, Lock and Unlock still work if you lose signal, as long as you're next to the car. If someone has the car before you, Lock and Unlock switch on once their booking ends. Want the car earlier? Need the car a bit early? If it’s free, tap Start now to begin up to 30 minutes ahead. You’ll just pay for the extra time, shown before you confirm. 

Running late? Tap Extend before your booking ends. If you’re running past your end time, the car won’t unlock until you confirm a paid extension. Lock and Unlock switch off shortly after your booking ends, so extend before then if you need the car for longer. 

💡 Handy Hint: Car parked underground? Tap Activate Phone Unlock before you head down, while you've still got signal.

Can't unlock? Check you're in the GoGet app, at the right car (match the name and number plate in your booking), and standing close by. Still stuck? Call us on 1300 769 389. We're here 24/7.