AutoLock - The car locked itself and won’t start

The car locked itself and won’t start 

For your security, Phone Unlock cars lock themselves when the engine has been off for a while. It's completely normal, during and after your booking, and it only takes a tap to get back in.

How do I get back in?

1. Stand next to the car and tap Unlock in the GoGet app.
2. Start the car when you're ready.

This works without mobile signal, using Bluetooth, as long as you’ve already activated Phone Unlock for this booking. 

I'm waiting in the car with the engine off. How do I keep it open?

You can tap Unlock in the app at any time, whether you're inside or outside the car. Each tap keeps the car open while you wait.

Unlock isn't working?

1. Check Bluetooth is on and you're next to the right car.
2. Tap I have an issue with my booking, then Phone Unlock isn't working, then Refresh Credentials.
3. Tap Unlock again.

Still stuck? Call us on 1300 769 389. We're here 24/7.

My booking has ended. Why won't Unlock work?

Unlock only works during your booking. Shortly after your booking ends, you'll need to confirm a paid extension before the car will unlock, and a little later Lock and Unlock switch off altogether.

Need the car for longer? Tap Extend in the app before your booking ends, so the car doesn't lock you out. Left something inside after your booking? Call us on 1300 769 389.