Return your GoGet car to its correct location and tap off with your smartcard within your booking time.
Returning the car late will incur a $25 fine plus any additional time taken.
It's important to return your booked car on time, as returning it late could impact the next member who booked the vehicle after you.
Remember: you should only tap on/tap off within the time you have booked the vehicle for.
If you tap on before the start of your booking, our the system will calculate that your booking started earlier
If you tap off after your booking has ended, our system will calculate that you've returned the vehicle late
If you can't return the vehicle in time, try:
If that doesn't work, call us, as we may be able to prevent the fine depending on the situation
If you tap off late, you'll be charged a fine as well as the extra time you used the car:
$25 fine when tagging off late
Bookings are made in 30-minute intervals, so your booking will be rounded up to the latest half hour.
| Original Booking: | Actual Booking: |
Start time: | 6:00pm | 6:00pm |
Return time: | 8:00pm | 8:10pm |
Duration: | 6 to 8pm = 2 hrs | 6 to 8:30pm = 2 1/2 hrs |
Charge: | 2 hrs + km's driven | 2 1/2 hrs + km's + $25 late fine |
When returning your car, remember to:
Check that there's at least 1/4 a tank of fuel left ⛽
Return the car to its correct location, the app or your booking confirmation email will have the best instructions 🅿️
Everything's been turned off (lights, ignition) 💡
Leave the keys inside the car and out of the ignition. Tap off using your smartcard (if you've tapped off, the car is locked and we know you're done with your trip)🏷️🔐
Take all your belongings and rubbish with you 🚮
As a community, we need to do right by our fellow carshare members. Turning up to a car's pod with no car to be seen, or unexpectedly needing to travel to a different car is frustrating and takes up their time.
How to return your car on time:
Turn on your app notifications, and we'll send you reminders about your booking end time, or if someone booked the car right after you
Extend your booking within the app if you're running late
Include enough time in your booking to allow for traffic and refuelling the car
Always tap off at the end of your trip - that way, the system knows you're finished
Check out our schedule of fees here.