At the beginning of your booking

If a car has a flat battery at the beginning of your booking, it will either prevent you from entering, or sound the alarm if you attempt to start it. In this case, you can call us and asked to be moved to another car, or book yourself another car nearby and email us later.

During your booking

If a car gets a flat battery during or after your booking, you may be held responsible and be liable for a call-out fee. To prevent this, always make sure lights are turned off and the key is taken out of the ignition when you leave the car.

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