If a car has a flat battery at the beginning of your booking, it will either prevent you from entering, or sound the alarm if you attempt to start it. In this case, you can call us and asked to be moved to another car, or book yourself another car nearby and email us later.

If a car gets a flat battery during or after your booking, you may be held responsible and be liable for a call-out fee. To prevent this, always make sure lights are turned off and the key is taken out of the ignition when you leave the car.

If you are driving one of our hybrid vehicles with push button start, please make sure the car is switched off when you leave it or the battery will run flat. These cars are quieter than non-hybrid models so it is not as obvious when the engine is turned on.