Have you misplaced your smartcard? Replacing your smartcard is quick and free.
We have a network of Pick-Up Locations that stock our Member Packs, so you can go and pick up a new smartcard and start driving straight away.
Once you have a new smartcard you can activate it in the app or online.
Here, you can:
Deactivate a Smartcard that has been lost or stolen
Activate a new Smartcard
Request a new Smartcard to be sent to you in the post if there is no Pick-Up Point close by (this can take up to ten business days)
If you're having trouble activating your smartcard, get in touch and we'll activate it for you.