Have you misplaced your smartcard? Replacing your smartcard is quick and free.

We have a network of Pick-Up Locations that stock our Member Packs, so you can go and pick up a new smartcard and start driving straight away.

Once you have a new smartcard you can activate it in the app or online.

Here, you can:

  • Deactivate a Smartcard that has been lost or stolen

  • Activate a new Smartcard

  • Request a new Smartcard to be sent to you in the post if there is no Pick-Up Point close by (this can take up to ten business days)

If you're having trouble activating your smartcard, get in touch and we'll activate it for you.

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