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Your GoGet smartcard is used to lock and unlock your GoGet vehicle, always keep it with you during your booking. Make sure not to leave your smartcard in the vehicle to prevent being locked out.

The car keys are inside the vehicle (be aware some of our new vehicles don’t have keys) they must always stay in the vehicle, do not take them with you during your booking.

Only tap on and off during your booking times. If you need to access the vehicle early, make sure to modify your booking. If you are running late and need to tap off after your booking has ended, make sure to extend your booking.

If your smartcard isn’t unlocking the vehicle, this could mean that your smartcard is not linked to your account or there is an issue with the cardreader. Give us a quick call (1300 769 389) and one of our Member Services agents will be able to assist you in getting access to the vehicle.

If you ever need to assign a new smartcard to your account, you can do so in the app (make sure to download the app if you haven’t yet). Select the Account option and then tap on the Manage your Smartcard link. Here you can:

For more information about our smartcards, here is another helpful article:

Smartcard Locks and Unlocks

This could include scratches, dents or missing vehicle parts. If you feel the vehicle is unsafe or not roadworthy, please call us so that we can move your booking to the next available vehicle and organise for the vehicle to be repaired as soon as possible.

Below are the steps for checking and reporting any new damage that you have found on your booked vehicle:

If you were involved in an accident during your booking or caused damage to the vehicle please call us right away. Here is an article with more information on what to do if the vehicle has been damaged during your booking:

I've Had an Accident

For more information about our damage process, here is another helpful article:

Check for Damage

If the fuel tank drops below a ¼ of a tank at any point during your booking, you will need to refuel the vehicle. When you head to the petrol station, make sure to fill the entire tank up with petrol. Always remember, that GoGet pays for fuel!

Each vehicle has a fuel card located near where the keys are. You can use this fuel card, just like a regular credit card at any major petrol station. Make sure to check that you are filling up with the correct fuel type, this will be shown within the app, in your booking confirmation email, as well as on the fuel card holder. You can find the Fuel Card Pin Number on the fuel card sleeve in the vehicle or in your GoGet app, under the fuel details of your current booking. If you fill up with the wrong fuel type, or try to buy something other than fuel, the fuel card will decline, but don’t worry we will still reimburse you the total cost of the fuel if you have to pay with your own funds, just make sure to keep the receipt.

If the fuel card is missing or it declined when you tried to pay, please pay using your own funds. After your booking has ended, you will be able to request for a fuel reimbursement in the app. Just tap on the Account tab, then select Fuel Reimbursements. You will need to select the relevant booking, upload a photo of the receipt and then type in the cost of fuel.

If at the start of your booking you notice the car was left with less than ¼ of a tank, take a photo of the dashboard, showing the fuel gauge below ¼, send us a chat or an email ([email protected]), as long as you have filled the fuel tank up and attached a photograph of the fuel receipt, we will apply a $25 credit to your account and fine the previous member $25.

For more information about refuelling, here is another helpful article:

Refill at 1/4 tank

You will need to use your GoGet smartcard to lock and unlock the vehicle. You should only be tapping on (unlocking) and tapping off (locking) within your booking time. Additional charges and fees will apply if you unlock the vehicle early or lock the vehicle after your booking has ended.

If you arrive at your booked vehicle early, you can modify your booking and change your start time, as long as the vehicle is available.

If you are running late at the end of your booking, make sure to extend your booking in the GoGet app, to avoid a late return fine and additional charges. If you cannot extend your booking within the app another member may have booked the vehicle right after you. In this case, please make sure to call or send us a chat so that we can let the next member know. If this member is inconvenienced, you will incur a fine. Always try your best to plan ahead and avoid being late, the GoGet service works best when members are looking out for each other.

It is important to remember, that even if you have returned the vehicle on time, our system records the time the vehicle is locked with your smartcard. Make sure to tap off with your smartcard, within your booking time, to avoid any late fines.

For more information about bookings and avoiding fines, here is another helpful article:

Keep within your Booking Time

Every GoGet vehicle has its own Pod, this is essentially the vehicle’s home, where it lives when it is not within a booking. A GoGet Pod could be a:

At the end of your booking, you must always return the vehicle back to its pod! Make sure to tap off with your smartcard within your booking time to avoid any late fines and additional charges. If you need to extend your booking, you can do this via the GoGet app. If there is another booking directly after yours, preventing you from extending, make sure to call us or send us a chat right away.

For more information about returning a GoGet vehicle and our Pods, here is another helpful article:

Return Vehicle

If you make a mess in the GoGet vehicle, it is your responsibility to clean it up before your booking ends. Leave the vehicle as you would like to find it, the GoGet service works best when members are looking out for each other.

Don’t forget your belongings at the end of your booking, if you do need to return to a vehicle to collect any lost property, just send us a quick chat.

Make sure to throw any of your rubbish out when you finish with your booking, it is not fair to expect the next member to clean up after you.

GoGet Carshare is a community service, you share the vehicles in your area with your neighbours. We arrange regular cleans for all of our GoGet vehicles, but there can be a few members who use the vehicle before each clean. So it is important that everyone keeps the vehicle clean within their booking. Be aware that fines do apply for members that leave a mess in the vehicle.

If you arrive at a vehicle that has been left dirty by a previous member, or needs a regular clean, you can report this via the app. Take some photos of the mess, select your active booking and then tap on the ‘Report Cleanliness’ link.

If the vehicle is too dirty to use we are more than happy to move your booking to the closest, available vehicle, just give us a call or send us a chat.

No smoking applies to all of our vehicles, there are heavy fines for members who are caught smoking in our vehicles.

Pets are only allowed in our pet friendly vehicles, you can search for our pet friendly vehicles within the app or on our website. Please make sure to clean up any pet hair. Some of our members are allergic and it is important to keep all of our vehicles clean at the end of your booking.

For more information about our cleanliness policy, here is another helpful article:

Keep it Clean